My boiler failed within 3 months. At first, hot water was coming from the faucet quickly, but after 3 months, the tap water was late heating and the water was cooling and warming up, and when it was in the summer position, it was getting hot in the honeycombs. The service changed parts and 3 months later, with the same problem, even though we set the tap water temperature to 40 degrees, it started to boil the water up to 79 degrees. The part was changed again, then the boiler started to leak water and the malfunction did not improve. Customer service is not helpful at all. When I request a change, it says that the service decides, the service comes and says that the customer service decides. He made a diagnosis on the phone before the last different service came and said that there was a problem because the boiler was not maintained and that there was a fee of 500 TL. Customer service confirmed this as well. I wonder if the problem with the 3-month-old machine was due to lack of maintenance? We agreed, it was cleaned, when I opened the fountain to try, they saw that boiling water started to flow and as a solution, it was said that if I opened the fountain all the way, the water would be warm. When I opened the fountain all the way and when I said that when you hold greasy dishes under it, water splashes up to the ceiling, they said that there was nothing they could do and left. My 7-year-old child cannot bathe in the bathroom, the water is too hot, Dad says, when we center the fountain, the water gets cold, and because the pressure drops, the service says, change the shower head, and it will be fixed. I'm pretty sure they were kidding. In my last call to customer service, the authorities from the region said that they will come, it has been 1 month and no incoming or outgoing. You are dealing with an amateur regional manager who says I'm looking for friends. result still not available. We have a combi boiler that we will use for 3 months and throw away.
Dear Sir/Madam, I purchased a boiler from Beko Yalçınlar dealer in Mustafakemalpaşa, Bursa. During installation, the authorized service team found the boiler to be defective and said some parts needed to be replaced. Since the product was brand new, I refused the repair and requested a replacement. ...
The boiler I bought only 3 months ago malfunctioned. I called the service, they came the next day and looked at it. They said that the hose inside the boiler was defective. The fact that the 3-month-old hose was punctured in such a short time is already meaningful. They said they would order and ins...
I use Vaillant ecoTEC Intro. We are in its 3rd year, and the problems start as soon as the warranty expires. The combi boiler was leaking water, its pressure was constantly dropping. They said the heat exchanger would be changed, they paid 3400 TL and replaced it, and there was no problem in that re...
I called the service because the Protherm Gepard Condens combi boiler, which I started using in January, was making a "pop" sound when it started igniting. The service said to record the voice and send it. Somehow (by chance in the middle of the night) I was able to record the sound. I sent it via W...
Hello, I reside in Avcılar, Istanbul. I've got a two-month-old boiler. When you take a shower, it turns off the hot water after five minutes. I replenish the boiler with water, but the problem persists the next day. The boiler fails to heat the water, and despite the service team's two visits, they ...
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