Hello, I reside in Avcılar, Istanbul. I've got a two-month-old boiler. When you take a shower, it turns off the hot water after five minutes. I replenish the boiler with water, but the problem persists the next day. The boiler fails to heat the water, and despite the service team's two visits, they leave without taking action, claiming, "The problem is on your end." I do not comprehend. I respectfully request your assistance. My boiler is currently off, and I have submitted a service request. They requested a service cost for my warranted boiler. Tomorrow, the service will arrive, but I have no idea what will happen. These experiences are not appropriate for Turkey's largest enterprise.
I'm writing to convey my profound disappointment with the Arçelik brand, which has resulted in significant hassle and financial setbacks for me. My Arçelik water heater broke down in August, so I went two months without hot water. The repair was postponed until October because spare components were ...
About a year and a half ago, I purchased an Arçelik double-door refrigerator with an adjustable shelf in the lower section and Wi-Fi connectivity for my address in Bağcılar, Istanbul. Two to three weeks after buying it, the refrigerator began constantly leaking water, and this problem still continue...
The Arçelik Combi boiler I purchased in March 2020 malfunctioned within two years; the pressure bar started dropping on its own. Despite several service calls, the issue remains unresolved. I requested a replacement, but they sent another service team. Unfortunately, this team not only failed to fix...
I bought a brand-new air conditioner from Arçelik, but unfortunately, it doesn't cool at all. I contacted the service team multiple times and practically begged for a week before they finally came. However, they only checked the unit for two minutes and left without doing anything. The technicians s...
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