Our Ferroli Bluehelix Trio 24-c combi boiler, which we started using in April 2023, is not being replaced by Ferroli despite repeated failures. Although it was said to be a simple and trouble-free model, it has failed 6 times in less than two years; all sensors and cards have been replaced; this tim...
Our Ferroli brand boiler exploded somewhere inside, our closed balcony was flooded with water and we started the day with swollen furniture. Naturally, I called Ferroli customer service. On Saturday, a record was opened and they gave me a number to get day and time information (0212 424 41 49) I cal...
I am making use of a Ferroli combi at the moment, and I have been waiting for a connection for the past half an hour. My level of discontent cannot be overstated. What sort of a service is this, exactly? They have told me that they are "looking into it," and I have been waiting for several hours. Re...
My Ferroli boiler has a vexing problem: it won't provide hot water when the central heating is turned on. This means I've had a few unexpected icy showers, which is especially difficult when trying to bathe my child. Even though the boiler's temperature gauge reads 50 degrees, the water suddenly bec...
My boiler failed within 3 months. At first, hot water was coming from the faucet quickly, but after 3 months, the tap water was late heating and the water was cooling and warming up, and when it was in the summer position, it was getting hot in the honeycombs. The service changed parts and 3 months ...
I bought a Ferroli combination boiler, the room temperature hasn't worked right for months, and when I call customer service, they always give me the runaround. They keep telling me that they got my request and that someone will be there soon to fix it, but it never happens. I've been told things li...
Our Ferroli combi boiler hasn't been working for three weeks, leaving us in the cold during the winter months. We have asked Izmir Ayaz service shop for help, but they haven't delivered the parts they said they would. On top of that, they don't answer our calls and questions, so we have no idea how ...
I'm not happy with the authorized service that Ferroli gives. Even though the warranty was still valid, they wouldn't replace my broken combi boiler. Even worse, the service technician they sent did more damage to the unit's plugs and cables. Because of this, my house no longer has heat or hot water...
The service I have received from your company has left me highly unsatisfied. I bought a combi from the neighborhood company "Genc Yapi" in September of 2022, and it has already malfunctioned four times. Although I have contacted technical support three times and they have replaced the defective com...