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I Had To Give Up My Shipment For Free To Customs Because Of FedEx!

I Had To Give Up My Shipment For Free To Customs Because Of FedEx!
I Had To Give Up My Shipment For Free To Customs Because Of FedEx!
Betül
Betül
FedEx
September 28, 2023 1:08 PM172

I ordered from WAFUU JAPAN and my order was shipped via FedEx shipment number 773293750181 arrived in Istanbul on September 8, I was not contacted until 4 days after the shipment arrived to inform me that the shipment was prohibited from entering and I had two options: either abandon the shipment or pay the price of its return in addition to the price of storage at customs, which could have been compensated. But, due to the delay in communicating with me, the matter became unsolvable. But it is worth noting your attempt to hold me responsible even though, Article No. 13.2 of your policy regarding customs clearance, states the following. "The Sender is responsible at its own expense for making sure goods shipped internationally are acceptable for entry into the destination country under the applicable laws and complying with all licensing or permitting requirements when applicable." You can find the source of this information on the FedEx website at the following link: [Source: https://www.fedex.com/en-tr/conditions-of-carriage/sept-2023.html ] I had to give up my shipment to customs for free. Although WAFUU JAPAN, which provides shipping to many countries and from which I purchased, should have taken responsibility.

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