I bought a product from China on July 14, 2023, and the seller assured me that FedEx would deliver it quickly. The seller even contacted FedEx to schedule the delivery. The product arrived in about a week, but customs officials classified it as an electronic device and placed it on the red list. Fedex requested the necessary documents, which I promptly provided, including payment and order information. Despite my efforts, the FedEx employees could not persuade the customs officers, and my product has been held at customs for over a week. To make matters worse, FedEx claims that if I want to return the item, I'll have to pay an exorbitant fee of 145 dollars, plus additional charges based on the size and weight of the product. This confusing system has caused me a great deal of frustration and disappointment.
I purchased a product from China, and FedEx was responsible for the shipping. However, FedEx has caused nothing but trouble and unnecessary complications throughout the process. They seem determined to avoid delivering the package or standing behind their service. The item is worth just $14, yet Fe...
I shipped a package from China with FedEx, with a total value of $123 and it has been held at customs since November 3, 2025. During this entire period, I have not received any clear information or guidance from FedEx regarding the customs process. If I am required to pay taxes, I am ready to pay th...
On October 12, 2024, my 34 USD fishing reel arrived at Istanbul Customs, but FedEx failed to notify me at any point. I discovered on my own that my item had been sent to storage. When I contacted FedEx, they directed me to Medtria Customs Brokerage, which then quoted a shocking total of approximatel...
On October 12, 2024, my 34 USD fishing reel arrived at Istanbul Customs, but FedEx failed to notify me at any point. I discovered on my own that my item had been sent to storage. When I contacted FedEx, they directed me to Medtria Customs Brokerage, which then quoted a shocking total of approximatel...
We can't communicate with the huge Fedex, my products are waiting for customs processing, no one responds! My product that came from China with Fedex was put on hold for customs processing on August 27, we talked to Ms. E***, she directed me to a customs officer, the people we talked to said that th...
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