FamPay Account Locked After Changing Phone Number and Losing Access to Old SIM

FamPay Account Locked After Changing Phone Number and Losing Access to Old SIM
16

My FamPay account is linked with my old phone number 93106838**. I have now changed my number to 87963649** and also updated this number on my Aadhaar, so my old SIM is no longer active and I cannot receive OTP or log in to my FamPay account. Because of this, I am unable to use any FamPay services including the app login, wallet, UPI and card. When I try to log in with my Aadhaar details, the app shows the error “This Aadhaar number cannot be used”. I am underage and my date of birth is 22/05/2012, so I cannot handle this issue without support. I am using FamPay from New Delhi and I have no access to my first SIM card anymore. I request FamPay to please update my registered mobile number from 93106838** to my new number 87963649**, verify my identity through any alternative method you prefer, and restore my access to the FamPay app and all related services. If you have any doubt, you can contact me on my new number 87963649** for verification.

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