If you can’t log in to FamApp after completing KYC and are stuck with a sign-in issue;
• Make sure you’re entering the correct registered mobile number and waiting for the full OTP
• Check your SMS inbox and spam filters to ensure OTP messages aren’t blocked
• Restart the FamPay app and your phone, then try logging in again
• Update the FamPay app to the latest version from the app store
• Avoid repeated OTP or PIN attempts, as this can temporarily lock access
• Check your email/SMS for any message from FamPay about KYC verification status or additional steps
This is the information we have, but if you have more insights from your experience, please share in the comments.
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