Please Unfreeze My Debit Transaction As Soon As Possible

I am using the Famapp wallet and since 2 November 2026 I have been experiencing a serious debit freeze problem. When I try to make payments, the transactions are not created and I receive an error message similar to “transaction was not created”. Because of this issue I am unable to use my own money properly. At the moment a total of 13,008.61 Rs is affected in my Famapp wallet due to this debit freeze. I have tried to reach Famapp customer service many times by phone, but my calls are not answered and I have received no support or clear information about the reason for this problem. I request that Famapp immediately investigates this situation, unfreezes my debit transactions without any further delay and allows me to use my balance normally. I also expect clear information about why this problem occurred and for my access to my own money to be restored as soon as possible.