FamPay Refund Request for Money Sent to an Inaccessible Number

I am writing regarding a FamPay wallet transfer that I made today, 4 November 2026, which I now need help recovering. Through the FamPay app, I sent 300 via wallet transfer to a contact whose SIM card and number have since been lost. Because the receiver no longer has access to that number, I am very concerned that the money cannot be accessed by them or returned to me. The transfer appears as successful in my FamPay transaction history, and I can provide the in‑app screenshot showing this specific 300 transfer. However, since the recipient’s number is no longer active, I am unable to resolve this directly with them and I do not know what will happen to the funds. I kindly request that FamPay investigate this transaction and either refund the 300 back to my FamPay wallet or provide any other safe and practical solution so that the money is not stuck in an inaccessible account. I would appreciate it if you could inform me of the result of your review and any steps I need to follow.