"Thak you"
I am writing regarding issues with multiple recharge and payment transactions made through Fam App that I want to have r...efunded. On 2 July 2026, a payment was made via PhonePe related to Fam App. The transaction shows an amount of 240 rupees with the transaction ID FMPIB6030996839. In addition, on 4
I am using the Fam application on my Android OnePlus Nord phone and for the last two days the app has not been opening a...t all. Whenever I try to open Fam, it shows a message that my phone is rooted and does not let me use the application. I want this issue to be fixed so that I can use Fam normally
I am using FamPay with the ID 7889897***@fam. On 15 August 2026, an amount of ₹299 was debited from my FamPay account fo...r an Autopay transaction shown as “Apple Media Services.” This payment was meant for an Amazon Prime subscription, but I did not receive the subscription or any benefit in return.
On 14 August in the evening I made four merchant payments of ₹120 each (total ₹480) using my Fampay balance. In the Famp...ay app these transactions are still showing with the status as “processing” and “pending”, but the full amount of ₹480 has already been deducted from my Fampay balance. The merchan
I recently attempted to make a payment of 223 using FamPay UPI for a booking on the Playo app. The amount was debited fr...om my FamPay balance, but the payment failed on both Playo and FamPay, and the transaction did not go through to the merchant. In the transaction detail screen, the payment is clea
I attempted to make a UPI payment of ₹560 through my Fampay UPI today, 14 August 2026, to the recipient “Mithai L***”. T...he transaction shows as “Failed” in the app, but the amount has been debited from my side. Neither has the receiver received the money, nor has the amount been reversed back to me.
Today I tried to pay 50 rupees for food to a merchant named Birendra Kumar S*** using the FamX wallet. The transaction s...howed “payment failed”, but 50 rupees were still deducted from my wallet balance. I also have the transaction details and UTR number visible in my FamX payment screen as proof that
I attempted to make a UPI payment of ₹800 from my FamPay account on 13th August at around 7:30–7:35 pm to a PhonePe user.... The transaction failed, and the amount did not go through successfully, as can be seen in the transaction screenshot showing “Payment failed” along with the transaction ID. Despi
Dear FamPay Team, I am facing an issue with the FamPay app linked to my current mobile number +91 7051591***. This SIM c...ard was previously used by someone else and was later recycled and re-issued to me by my mobile operator. The SIM is currently active and in my possession. However, in the FamPay a
My FamPay payment of 1,000 rupees is pending. Please refund me within at least 1 hour. Please do it fast; it’s an emerge...ncy. I paid someone 1,000 rupees, but the money is pending. Please refund me quickly. It’s an emergency. Thank you.
On 7 August 2026, I redeemed a ₹1000 Google Play Store code through the Fampay/FamX wallet. The money was deducted from ...my FamX wallet and the transaction shows as successful with transaction ID FMPIB6352193432, but I have still not received any redeem code and on my side it keeps only showing “proc
On 11 August at around 3:22 pm, an amount of ₹399 was automatically paid from my FamPay account to Google Play for an ap...p subscription. I did not make or authorize this payment, I never wanted to purchase this subscription, and I had not enabled any auto‑pay or recurring payment. In my transaction h
On 9 August at around 4:11 am, I purchased DigiGold worth ₹2001.94 on Fampay. Even after more than 48 hours, the gold is... still shown as locked in the locker and only ₹1.51 is available to withdraw. I tried to reach Fampay customer support but only received automated replies and no real solution or e
My Aadhaar verification on my FamPay account keeps failing again and again, and I am unable to complete the process. The... app shows an error message saying that my Aadhaar verification has failed and does not let me move forward. This problem has been continuing for some time and I still cannot get m
On 9 August 2026, 699 ₹ was deducted automatically from my Fampay account for a transaction to TESTBOOKEDUSOLUTIONSPRIVA...TELIMITED. At that time I was not trying to purchase anything, and I did not knowingly subscribe to any Testbook or similar service. I only noticed the deduction later, when checki
I am a FamPay user from Delhi and for approximately one year I have been unable to log in to my FamPay account because I... lost access to my old registered mobile number 8310064***. When I try to log in on my Android phone, the app shows an error that my Aadhaar number cannot be used and that it is al
I recharged ₹102 on my Vi SIM. It showed as successful, but the recharge was not received. Please give me back my ₹102 b...ecause the recharge did not happen. I also checked the history, and it shows the recharge as successful there too, but the recharge was not received on my phone. I did the recharge
I used the FamPay application to make a UPI transfer, and the money was debited from my wallet, but the receiver did not... get the amount and it has also not come back to my wallet. For this failed UPI transaction, FamPay customer support informed me that the payment has been refunded, but I have not
Dear FamPay Support Team, I am writing to report an incorrect UPI money transfer made from my FamPay account due to a ty...ping mistake in the recipient details. On 8th August 2026 at around 4:10 PM, an amount of ₹382 was transferred from my FamPay account via UPI with the transaction ID / reference nu
I am using Fampay and my Aadhaar based KYC verification failed. In the app ...I receive a message saying “Your Aadhaar verification failed” and I am not
I made a wrong UPI payment through FamPay today. Instead of going to the correct person, the money was transferred to an...other account linked with my mobile number by mistake. According to the transaction screen in the app, the payment went to “Sangita K***” as a verified Paytm account, and a differe
I am facing a problem with Aadhaar verification in the FamPay application and I am unable to proceed. When I try to comp...lete the Aadhaar verification step, the app shows the message “Your Aadhaar verification failed” and “You’ve exhausted all verification attempts,” so I cannot continue with my acco
I am using the Fampay app and on 9 August 2026 I accidentally sent ₹130 to an unknown user instead of the intended recip...ient. The payment went through successfully and I later realised that the person, shown as Ved *** in the app, is someone I do not know. I have been trying to contact Fampay suppor
For the past 3–4 months I have been trying to complete selfie verification in the FamPay app on my iPhone, but every tim...e I try I receive the message “Your Selfie verification failed” and the process does not complete. The issue is that the photo on my Aadhaar card was taken when I was a small child
