I was wrongfully banned while using FACEIT Premium, and I’m beyond frustrated. It seems that if enough players from your own team report you—whether it’s justified or not—you can get banned without any proper investigation. That’s exactly what happened to me. I paid for Premium, expected a fair experience, and ended up being punished for no valid reason.
To make things worse, I submitted a ticket to FACEIT Support hoping to get help or at least a review of my situation, but no one ever responded. It's incredibly disheartening that paying customers are treated like this. There’s no appeal process, no communication, nothing—just silence.
Because of this lack of accountability and support, I’ve canceled my Premium subscription. I’m extremely disappointed and urge FACEIT to address this unfair reporting system and support the users who actually fund their platform. At the very least, I deserve a proper explanation and a refund for the time I was wrongly banned.
I was issued a 1-week ban on Faceit for so-called “verbal abuse,” even though I didn’t do anything that violates the rules. This feels like a baseless, automatic punishment—no warning, no clear reason, just an instant ban. I’ve sent an email asking for a review, but I don’t know if anyone will actua...
I’m extremely frustrated with Faceit due to the lack of any live support or customer service. I was recently banned from a match for no valid reason. While I was joining the game, my client was still loading, and someone in the server deliberately kicked me just as the match started. It felt intenti...
I’m beyond frustrated with FACEIT. Even though my account has been banned and I already canceled my subscription, they keep charging my card every month. This has been going on for several months now. I thought I had already taken care of this, but clearly the cancellation didn’t go through, and the...
FACEIT unfairly accused me of smurfing and dropped my account level from 8 down to 2. After that, I started encountering nonstop security issues and login problems. I’ve played over 999 matches—this account has years of effort and time behind it. Despite this, there is absolutely no way to reach a l...
Hello Faceit Support, I’m extremely frustrated with the ongoing issue I've been experiencing while trying to link my Steam account to my current Faceit account. When I attempted to integrate Steam, I discovered it was still tied to a previously registered Faceit account I no longer use. I immediate...
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