I Report Canceled Return Flight On Etihad Airways Despite Valid Ticket

On April10,2025, I purchased round-trip flight tickets from Etihad Airways for myself and my girlfriend via the Ucuza Bilet platform. The itinerary was Istanbul–Phuket–Istanbul, covering travel dates from May31,2025 to June7,2025, with a total cost of ₺53.412,42. I am attaching the invoice as proof.

Since my girlfriend traveled from Almaty to Phuket instead of Istanbul, she did not use the outbound Istanbul–Phuket segment. I also purchased her Almaty–Phuket ticket through Ucuza Bilet, and this document is attached as well.

I intentionally did not cancel the Istanbul–Phuket segment to avoid any issues. I informed the Etihad Airways representative in Istanbul of this change, and they confirmed it would not affect the return segment.

However, on June7,2025, when my girlfriend tried to board her return flight from Phuket, she was informed that the return flight had been canceled. This was the first time we heard about any cancellation—no prior notification was given via email or SMS.

Ucuza Bilet claimed that Etihad Airways applied a “No-Show” policy, but no such restriction was communicated clearly at the time of purchase. Furthermore, as Ucuza Bilet is both the intermediary and the invoicing party, they are responsible for ensuring the full delivery of the purchased service and for compensating the customer in case of failure.

Due to this mishandling, we had to purchase a new return ticket on the spot from Etihad Airways, costing ₺27.368,67, paid by credit card.

I explicitly request the following:
Immediate reimbursement of the ₺27.368,67 charged for the new ticket, as no notification of the return segment’s cancellation was provided.

Full compensation for the incomplete and defective service.

I purchased the same service twice due to Ucuza Bilet’s negligence, causing me significant financial loss and stress.