I Face No Refund for Extra Seat Payment After Etihad Airways Flight Cancellation

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September 09, 2025 5:00 pm
152

On May 25, 2024, I purchased an extra seat for my Etihad Airways flight (reservation code NEL95Y) and paid ₺4,926 by credit card. However, since the flight was later changed by the airline, I decided to cancel my ticket and successfully received a full refund of the base ticket price through my travel agency.

The issue is that the extra seat fee I paid directly to Etihad has not been refunded. Despite contacting customer service several times, I was told that I could only leave feedback for completed flights and that no proper solution existed for refunding the extra seat fee. This response is both unhelpful and unacceptable.

I am requesting an immediate refund of the ₺4,926 I paid for the extra seat, as the flight did not take place under the original booking and I am entitled to get my money back. Etihad Airways should not penalize passengers for flight changes that are entirely the airline’s responsibility.

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