On May 25, 2024, I purchased an extra seat for my Etihad Airways flight (reservation code NEL95Y) and paid ₺4,926 by credit card. However, since the flight was later changed by the airline, I decided to cancel my ticket and successfully received a full refund of the base ticket price through my travel agency.
The issue is that the extra seat fee I paid directly to Etihad has not been refunded. Despite contacting customer service several times, I was told that I could only leave feedback for completed flights and that no proper solution existed for refunding the extra seat fee. This response is both unhelpful and unacceptable.
I am requesting an immediate refund of the ₺4,926 I paid for the extra seat, as the flight did not take place under the original booking and I am entitled to get my money back. Etihad Airways should not penalize passengers for flight changes that are entirely the airline’s responsibility.
I paid 685 dirhams for an Etihad Airways flight from Abu Dhabi to Istanbul scheduled for September 2, 2024. However, I never received any ticket information or confirmation email. Despite multiple attempts to contact customer service, no one has been able to assist me in locating my ticket or provid...
On April10,2025, I purchased round-trip flight tickets from Etihad Airways for myself and my girlfriend via the Ucuza Bilet platform. The itinerary was Istanbul–Phuket–Istanbul, covering travel dates from May31,2025 to June7,2025, with a total cost of ₺53.412,42. I am attaching the invoice as proof....
I purchased two flight tickets for myself and a companion from the Etihad Airways website using my credit card. However, 1-2 days later, I noticed a second charge of ₺75,356.97 on my statement. I only completed the purchase once, yet the amount was withdrawn twice from my account. When I contacted E...
Through Obilet, I purchased tickets with Etihad Airways for my trip from Istanbul–Abu Dhabi–Bali on September 9, 2025, and return from Bali–Abu Dhabi–Istanbul on September 24, 2025. The total cost of these tickets was ₺58,000 (PNR: BMKF0Z). Unfortunately, due to a medical emergency caused by an acc...
We purchased four round-trip flight tickets directly from Etihad Airways’ official website for Istanbul–Abu Dhabi on November 1, 2025 (departure) and November 9, 2025 (return). However, two tickets were issued under the same passenger name (M* A***)**, and the airline is refusing to correct the name...
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