I rented a vehicle from Enterprise's Sabiha Gökçen office under contract SAWT61-126039 on 17.03.2024 at 12:30. After causing damage to the right rear fender and door, I was asked to pay for repair costs, replacement fees, and a depreciation fee. I paid the damage and replacement fees via bank transfer, but I refused to pay the depreciation fee.
The reason I didn't pay is that the damaged parts were already in poor condition when the car was handed over to me, which was clearly marked on the initial delivery documents. Despite this, Enterprise demanded unjust compensation and has now filed a legal claim against me. I find this demand unfair and have tried to reach an agreement, but no one from Enterprise has responded or offered assistance.
I am writing regarding my rental from Enterprise Sabiha Gökçen Airport office, reservation number 798329873885, rented between November 22-24, 2024. While driving within the highway speed limits, I lost control due to severe weather conditions and hit the median, causing a single-vehicle accident wi...
I rented a car from Enterprise Rent a Car's Sabiha Gökçen office in April 2024, and my experience has been nothing short of awful. Initially, they didn't have the vehicle I reserved and forced me to accept a completely unsuitable 4x2 pickup, delaying my trip by an entire day. They refused to assist ...
I rented a car from the Enterprise Sabiha Gökçen branch on July 7, 2023. Both headlights were busted, which we discovered after they handed over the vehicle. We got stuck due to this issue on my way back at night. When we called roadside assistance, they advised us to have the headlights repaired an...
On April 19, 2025, I rented a car from Enterprise at Brussels Airport and paid a ₺500 deposit as required. It’s been over two months, and the deposit has still not been refunded to my account. I have reached out to customer service multiple times to resolve this issue. Each time, I was told that the...
I rented a car from Enterprise Rent-A-Car, and unfortunately, it was involved in a hit-and-run incident while it was parked. I promptly reported the incident to the police and proceeded with my journey. Afterward, the check engine light illuminated, and the seatbelt ceased to function. Now, Enterpri...
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