During the second day of my vacation, I picked up a rental car from Enterprise at Adnan Menderes Airport. My 3:30 PM reservation wasn't available, causing me to wait one and a half hours in the parking lot. To avoid delays, I accepted the car without a wash. However, upon returning the car after a 4-day rental, I was charged over 1600 TL for "detailed cleaning" due to beach sand. This charge contradicts my contract and is especially unfair considering I received a dirty car to begin with. Furthermore, their justification relies on clause 32 in the contract, which has no relevance to cleaning or vehicle condition. Despite contesting this charge for several days, neither the local office nor Enterprise headquarters has provided a solution. They keep closing my requests or claiming they can't be created. If they persist with this unreasonable charge, I will pursue legal action and report them to relevant authorities, including social media and consumer arbitration boards. I will not tolerate this unfair treatment.
After I dropped off the rental car at Adnan Menderes Airport, I happened to spot a scratch on the right side. The Enterprise representative inquired about an incident report, to which I promptly acknowledged observing it at that moment. Unfortunately, because of my urgency to catch a flight, I was u...
I rented a Hyundai i20 from Enterprise’s Çorlu branch on September 16, 2024, and returned it on September 24, 2024. To my shock, they charged me ₺3,000 for "detailed cleaning," which was completely unjustified. I've rented cars from them nearly 40 times, leaving some in worse condition than this, ye...
On April 19, 2025, I rented a car from Enterprise at Brussels Airport and paid a ₺500 deposit as required. It’s been over two months, and the deposit has still not been refunded to my account. I have reached out to customer service multiple times to resolve this issue. Each time, I was told that the...
I want to share my experience renting a car from Enterprise, and it's crucial that you take this seriously, friends. They inflated a minor damage on the vehicle, turning it into a major issue, and handed me an exorbitant bill. This is my first-ever complaint against a business, and I'm doing it to p...
I rented a car from the Enterprise Sabiha Gökçen branch on July 7, 2023. Both headlights were busted, which we discovered after they handed over the vehicle. We got stuck due to this issue on my way back at night. When we called roadside assistance, they advised us to have the headlights repaired an...
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