On September 23, I received a personalized ₺750 voucher from Enterprise and decided to rent a car since I needed one. Though I only required a one-day rental, I was told I had to book for at least two days. Reluctantly, I proceeded with the rental and paid via my bank card. When I arrived on September 24 to pick up the car, I was informed I also had to provide a ₺2,500 deposit, but they couldn’t process it with my bank card and insisted on a credit card, which I don’t use. They suggested I borrow one from a friend or family member. After trying to find a credit card with no luck, I asked for a cancellation. They assured me my payment would be refunded in 3–5 business days.
I contacted customer service and was told my ₺750 voucher was canceled, and the refund could take up to 10 business days. I was furious. I chose Enterprise because I thought it was a reliable company, but instead, they ruined all my plans. Even the employee at the branch called later, almost accusingly, asking why I filed a complaint. My refund finally came through after three days, but the whole experience was frustrating. I regret trusting this "corporate" company over smaller, local rental firms. I’m sharing this to warn others who might consider Enterprise, as they left me without a solution and no way to get urgent help.
I rented a car from Enterprise Istanbul Airport branch on June 27, 2024, and paid a ₺2500 deposit. After returning the car, I noticed that the deposit was partially refunded, with ₺761 missing. Upon reviewing the details, I realized they had also charged me for tolls that I had already covered. I c...
I applied for a car rental with Enterprise online, using reservation code 195451654583. After completing the check-in process in the email received, I went to the branch in Izmir Alsancak. I had asked a friend to drop me off there. The branch informed me that a ₺2500 block would be made on the credi...
On April 19, 2025, I rented a car from Enterprise at Brussels Airport and paid a ₺500 deposit as required. It’s been over two months, and the deposit has still not been refunded to my account. I have reached out to customer service multiple times to resolve this issue. Each time, I was told that the...
I attempted to rent a vehicle from Europcar through their website, using my friend's credit card for payment. When I arrived at their location, I was informed that the process I followed online was not valid. They offered to cancel the reservation and assured me that I would receive a refund. I acc...
On February 21, I rented a car in Berlin through Booking.com. When I arrived to pick up the car, I was told that the vehicle in my reserved class was no longer available. Instead of offering a proper solution or refund, they tried to hand me a lower-class car at no discount. Naturally, I refused. T...
Comments