I bought an Electrolux washer-dryer with washing and drying functions, and it broke down in May, just before the warranty expired, tearing clothes. Three technicians had previously arrived, but the problem had not been resolved. The previous service technician wanted to replace the drum and stated that it would have to be shipped from abroad. After four and a half months, no one has returned. I submitted a product replacement request, which was approved, but the new product has yet to arrive after four and a half months. The old product is now also producing errors. Clothes are tearing, and I have to hand-wash them. When I call Electrolux customer service, they tell me, 'We sent an email, we're waiting for a response,' but no one responds.
Services are also impacted; they claim that they cannot deliver the product because they have not received it, and they are correct. But what about my predicament? My product's warranty expired in September, and it no longer performs the spin cycle. If I call the service now, I may have to pay an additional fee because the new product has not yet arrived. What happened to my new product, why hasn't it arrived, and what is the situation? 'It should come from abroad,' they say, but when? Since April, I've been waiting. Return the item or find another solution. Please send the new product. They are unconcerned.
We experienced an issue with our Electrolux washing machine model EW6F4923EB. We were notified on June 3rd about a service request, stating that the drum required replacement. Unfortunately, the part still hasn't arrived, even though it's been two months. Every time we make a call, we are consistent...
I bought an Electrolux dryer on January 1, 2023, but it stopped working on August 14, 2023. I submitted a repair request, and then a service representative called me. They listened to my complaint over the phone and said they would order the necessary spare part. Since then, I've been calling techni...
My Electrolux PerfectCare 800 Washing Machine Dryer broke down when it was just one year old. I requested the technical service to inform me before arriving, but they failed to do so. I ended up changing continents and rushing home in 35 minutes due to their repeated calls. The technician diagnosed ...
Hello, we bought an Electrolux washing machine about 2 - 2.5 years ago after extensive research and excitement. However, we discovered that it does not even remove simple stains like dirt and dust after the first wash. We contacted your authorized service at least ten times, and while they came 4-5 ...
I’ve hardly been able to get any use out of my Electrolux dryer since the day I bought it. It doesn’t dry clothes properly, even after 10 hours. I’ve contacted customer service and the service center multiple times, leaving several requests, but they’ve shown no real interest. Each time, they return...
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