My Electrolux PerfectCare 800 Washing Machine Dryer broke down when it was just one year old. I requested the technical service to inform me before arriving, but they failed to do so. I ended up changing continents and rushing home in 35 minutes due to their repeated calls. The technician diagnosed a burnt motherboard and said it would take 3 to 10 business days to fix. The contact number provided for updates was always busy. Contacting the headquarters, they informed me that the part wouldn't arrive this month but would be available next month. They promised a replacement machine "by administration" if it didn't arrive within 20 business days. However, after 30 business days, they claimed they "had no available machines." We've been waiting since July 14th, lugging bags of dirty laundry between Istanbul and Yalova every weekend. Supposedly, we've been waiting for the spare part of Electrolux's newest, most advanced machine for two months! Finally, the part arrived, and I was informed. I called the regional service to arrange the installation, but they claimed there was no service in my name. They promised to check and get back to me, but they never did. In the end, they called unexpectedly, and when we weren't home, they announced they'd be at our address in 10 minutes. I rescheduled for the next day but was met with another disappointment when they arrived with a refrigerator part instead of the washing machine part. We rescheduled for November 3rd, and our frustrating wait continues. After this experience with Electrolux, it's a brand we'll never trust or mention again. Their lack of professionalism and organization is astonishing.
On November 23, 2022, I purchased an Electrolux dryer from Media Markt. In March 2024, I sent the machine to service for maintenance. The service performed the maintenance, checked the machine, and returned it, stating there were no issues. However, about 10 days later, on April 9, 2024, the machine...
Allow me to recount the agony I had with my Electrolux white goods and shed light on Electrolux's service operations in general. In November, my Electrolux dryer failed. Initially, they stated it was not covered by the guarantee. I kept my warranty documents safe, found them, and verified that my pr...
On January 21, 2025, service came for my Electrolux brand Dryer. It is fixed with the camera records of our building. It was stated that there was a capacitor malfunction and waited for the part. On January 30, 2025, the condenser was installed. The machine did not dry again, whereupon it was said t...
I bought an Electrolux washer-dryer with washing and drying functions, and it broke down in May, just before the warranty expired, tearing clothes. Three technicians had previously arrived, but the problem had not been resolved. The previous service technician wanted to replace the drum and stated t...
I’ve hardly been able to get any use out of my Electrolux dryer since the day I bought it. It doesn’t dry clothes properly, even after 10 hours. I’ve contacted customer service and the service center multiple times, leaving several requests, but they’ve shown no real interest. Each time, they return...
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