Hello, we bought an Electrolux washing machine about 2 - 2.5 years ago after extensive research and excitement. However, we discovered that it does not even remove simple stains like dirt and dust after the first wash. We contacted your authorized service at least ten times, and while they came 4-5 times, none of their visits resulted in a solution. We were previously informed that the machine requires additional inspection. We've been working for a long time, but we've only gotten calls and delays. I also emailed them photos. I was redirected to the service when I contacted customer service, and vice versa. We hope you have a solution to this problem, as the situation will become even more difficult after our product's warranty expires.
I’ve hardly been able to get any use out of my Electrolux dryer since the day I bought it. It doesn’t dry clothes properly, even after 10 hours. I’ve contacted customer service and the service center multiple times, leaving several requests, but they’ve shown no real interest. Each time, they return...
I bought an Electrolux washer-dryer with washing and drying functions, and it broke down in May, just before the warranty expired, tearing clothes. Three technicians had previously arrived, but the problem had not been resolved. The previous service technician wanted to replace the drum and stated t...
We'd had the Electrolux washing machine for a year and a half when we noticed a crack inside the detergent compartment. We assumed that we had not caused the problem and requested assistance. A technician arrived, inspected the situation, and took photos, but no one contacted us after that. When we ...
On March 8, 2023, I purchased an Electrolux EW6F3146BEB model washing machine through the Hepsiburada website, trusting the product reviews posted there. Shortly after, stains started appearing on our clothes. Initially, we thought the stains were caused by something else, but when previously spotle...
I purchased an Electrolux washing machine via Trendyol in 2022. Just six months after the purchase, it started leaving black oil stains on white laundry. We reported the issue to the service center; they picked up the machine and replaced the drum, stating it was defective. The same problem occurred...
Comments