Electrolux EDH3685TDW Dryer Breaks Down Due to a Faulty Motor
I bought a tumble dryer model EDH3685TDW in December 2018. It came with a 10-year motor warranty, and I registered the product in your system. The appliance's motor stopped working properly. On September 6, 2023, the authorized service came by and confirmed that the motor needs to be replaced. They also documented the issue. I've tried emailing and calling multiple times, but I still haven't heard back about replacing the motor. It's been almost two months, and I still don't know what's going on. I have three kids who go to school, and this situation has been really stressful. I want to know the real deal about getting my motor replaced under the warranty and I want my complaint resolved quickly. It's not okay that Electrolux hasn't responded to customer concerns. I'm going to express my dissatisfaction worldwide, including on social media, using the slogan "Regretting Electrolux Turkey." I'm really sorry I picked Electrolux products and I want to tell others who are dealing with the same problems to support this message.
Dear Valued Customer Ms. Merve S., We would like to extend our gratitude for choosing our brand and taking the time to share your opinions with us. Your feedback is very valuable to our company and to us. On our journey of customer satisfaction with our slogan "Shape living for the better," we always show great interest in suggestions that will elevate the already high standards of our company, which operates with a reliable service approach. We kindly ask you to continue sharing your thoughts about our company's products and services so that we can provide you with better service. You can reach us on weekdays and Saturdays between 09:00 – 19:00. We would like to inform you that we will get back to you as soon as possible and that we would like to hear the matter from you again. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
Your organization does not care about its customers and their grievances. You never respond to complaints made via emails and phone calls. You reply with insincere, automated messages. As your aggrieved customers, we should make it our duty to publicize this attitude as much as possible so that others do not suffer.
