I bought a tumble dryer model EDH3685TDW in December 2018. It came with a 10-year motor warranty, and I registered the product in your system. The appliance's motor stopped working properly. On September 6, 2023, the authorized service came by and confirmed that the motor needs to be replaced. They also documented the issue. I've tried emailing and calling multiple times, but I still haven't heard back about replacing the motor. It's been almost two months, and I still don't know what's going on. I have three kids who go to school, and this situation has been really stressful. I want to know the real deal about getting my motor replaced under the warranty and I want my complaint resolved quickly. It's not okay that Electrolux hasn't responded to customer concerns. I'm going to express my dissatisfaction worldwide, including on social media, using the slogan "Regretting Electrolux Turkey." I'm really sorry I picked Electrolux products and I want to tell others who are dealing with the same problems to support this message.
I’ve hardly been able to get any use out of my Electrolux dryer since the day I bought it. It doesn’t dry clothes properly, even after 10 hours. I’ve contacted customer service and the service center multiple times, leaving several requests, but they’ve shown no real interest. Each time, they return...
I bought an Electrolux dryer on January 1, 2023, but it stopped working on August 14, 2023. I submitted a repair request, and then a service representative called me. They listened to my complaint over the phone and said they would order the necessary spare part. Since then, I've been calling techni...
On November 23, 2022, I purchased an Electrolux dryer from Media Markt. In March 2024, I sent the machine to service for maintenance. The service performed the maintenance, checked the machine, and returned it, stating there were no issues. However, about 10 days later, on April 9, 2024, the machine...
On April 26, 2023, I bought an Electrolux EW8H359ST 9 kg Tumble Dryer. Since I bought it with the help of a friend who works directly at the headquarters, I gave him my card details and made the purchase through him. However, afterward, neither a document or a message came from Electrolux that I rec...
I'm really bummed about buying an Electrolux washing machine because it broke down and now I have to deal with the hassle of getting it fixed under warranty. I told the authorized service about the problem on October 23, 2023. They found that there was a malfunction with the mainboard and recommende...
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