To the relevant managers, officials and officers, My name is m. Mustafa Arabacı. Due to the malfunction I experienced with my Electrolux brand washing machine, which is under warranty and which I use at home, I called customer services on my personal phone number xxx on 03.10.2023 and requested service. The authorized service arrived on 06.10.2023. He shared with me that he diagnosed the fault and required boiler replacement, created a record and ordered spare parts, and that it would take 2-3 weeks because the parts came from abroad. He said that since my machine was under warranty, I would not pay any fee, and that they would call me immediately after the part arrived and take action. All this information and e-mails are saved in your system with the phone number xxxxxx. Two months have passed, but the service is still waiting for parts for repair. I have been suffering serious financial and moral losses because my washing machine has not been working for two months. I called the call center and local service countless times regarding this issue, registered a complaint, and sent an urgent notification e-mail to your management through customer representatives. No action has been taken and no one can provide clear information. All this information and e-mails are registered in your system with the customer phone number xxxxxx. In order to ensure customer satisfaction and to eliminate my grievance, I request that this situation be resolved as soon as possible, that the machine be repaired by the authorized service under warranty, and if it is not possible at the moment and the process will take longer, the machine will be returned and replaced with a new one or a higher model within the scope of warranty. I would like to express in advance that I expect a response regarding this issue as soon as possible and that if I do not receive a response within 48 hours, I will use my legal rights to report this situation to the Consumer Arbitration Committee, CİMER, the brand's foreign headquarters in English and to bilgivar.com. By the way, I am 68% disabled and I have been seriously victimized. If I had known that you had such an authorized service approach, I would never have chosen this brand!
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