Electrolux Washer Warranty Repair Delay, Still Waiting After 30 Days
I'm really bummed about buying an Electrolux washing machine because it broke down and now I have to deal with the hassle of getting it fixed under warranty. I told the authorized service about the problem on October 23, 2023. They found that there was a malfunction with the mainboard and recommended replacing it. I've been trying to find out about the progress of the repair, but I'm still waiting as of November 20, 2023. They say they're waiting for a part from another country. Electrolux didn't keep their promise to either fix the machine within 20 days or give a new one as per the warranty. I'm not happy and frustrated, I want a solution to my problem right now. I'm not going to let this complaint slide; I'm going to take it up with Consumer Rights to warn people who might consider buying from Electrolux.
Dear Valued Customer Mr. Muhammet A., We would like to extend our gratitude for choosing our brand and for taking the time to share your opinions with us. Your feedback is very valuable to our company and to us. On our journey of customer satisfaction with our slogan "Shape living for the better," we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service approach. We kindly ask you to continue sharing your thoughts on our products and services to help us serve you better. You can reach us on weekdays and Saturdays between 09:00 – 19:00 at our Electrolux Customer Service line, or via email. If you contact our Customer Service, you will be provided with the necessary information on the matter. We would like to inform you that we will get back to you as soon as possible and that we would like to hear the issue from you again. We thank our consumers who share their opinions and suggestions for the trust they have in our brand. Electrolux Customer Service
I am tired of providing detailed information to your customer service and receiving ordinary, dismissive, and evasive answers. Please address my grievance immediately.
