On November 23, 2022, I purchased an Electrolux dryer from Media Markt. In March 2024, I sent the machine to service for maintenance. The service performed the maintenance, checked the machine, and returned it, stating there were no issues. However, about 10 days later, on April 9, 2024, the machine broke down again. I called the service, and they diagnosed the problem, stating that the control board needed to be replaced and they ordered the part.
To prevent the machine from getting dirty in the workshop, I requested that they return the machine to my home and pick it up again once the part arrived, which they kindly did. However, one and a half months have passed, and the part still hasn't arrived. I called the service and Media Markt, expressing that I no longer wanted to wait and requested a replacement for the machine. Both the service and Media Markt processed my request, but I received a response from the service stating that the regional manager did not approve the replacement.
Today, I spoke with Electrolux customer service about the issue, but still received no solution. They said they forwarded my request to the headquarters and that they would respond, but they couldn't give me a timeline. I have never encountered a brand so incapable of standing behind their product and resolving issues. I've used other brands of home appliances that also experienced malfunctions, but the problems were solved with part replacements within a week at most.
I bought an Electrolux dryer, currently worth about 2 minimum wages, and I've been waiting for a part for one and a half months. It's disgraceful. If you can't provide a part within one and a half months and can't resolve the customer's issue, and if you value your customers this little, you are failing at this business. I demand that my machine be replaced with a new one as soon as possible. I absolutely do not accept a part replacement anymore. Please resolve my issue promptly!
I bought two Electrolux EW8H359ST dryers from Media Markt on June 11, 2023. Technicians came for installation on November 14, 2023. The service workers said there weren't any problems. They set up the machine quickly and then left. After they left, I saw a dent in the front of the machine and called...
On January 21, 2025, service came for my Electrolux brand Dryer. It is fixed with the camera records of our building. It was stated that there was a capacitor malfunction and waited for the part. On January 30, 2025, the condenser was installed. The machine did not dry again, whereupon it was said t...
I bought an Electrolux dryer on January 1, 2023, but it stopped working on August 14, 2023. I submitted a repair request, and then a service representative called me. They listened to my complaint over the phone and said they would order the necessary spare part. Since then, I've been calling techni...
On 21.01.2023, I bought an Electrolux brand EW7H458ST model dryer from Media Markt. When the machine took the laundry out without drying and leaked water, I called the service because the product was under warranty. It was stated that water had accumulated in the heat exchanger filter area and that ...
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