Electrolux Cooker Hood Carbon Filter Can't Be Procured!!!
For over four agonizing months, my experience with Elektrolux customer service has been nothing short of a frustrating ordeal. The source of my exasperation? A seemingly elusive carbon filter for my Elektrolux Cooker Hood, a part that's crucial for the proper functioning of the device. Despite the company boasting about selling this product in my hometown, obtaining a simple carbon filter been the worst kind of struggle. situation has left me perplexed and questioning the very essence of customer service. After all, what good is a kitchen device if a crucial component is unavailable?
Dear Valued Customer Mr. Emre S., We would like to express our thanks for choosing our brand and for taking the time to share your valuable opinions with us. Your feedback is very important to our company and to us. On our journey of customer satisfaction, which we embarked on with our slogan "Shape living for the better," we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service understanding. In order to provide you with better service, we kindly ask you to continue sharing your thoughts about our company's products and services with us. You can reach us on weekdays and Saturdays between 09:00 – 19:00 at our Electrolux Customer Service line. If you contact our Customer Service, you will be provided with the necessary information on the matter. We would like to inform you that we will get back to you as soon as possible and that we would like to hear about the issue from you again. We thank our customers who share their views and suggestions for the trust they have in our brand. Electrolux Customer Service
Hello Electrolux, I have already called your consultation line three times since August 2023. Unfortunately, I have not received any solution-oriented responses. More precisely, I have not received any response at all. As a solution, I am expecting either an exchange with a model that has a carbon filter or, ideally, the provision of a carbon filter for my product. Why don't you keep the spare parts of the products you sell in Turkey in stock? Moreover, the hood cannot be used without this carbon filter because there is no place to open a vent in my kitchen. Best regards, Emre Savci
