Electrolux Dishwasher Spare Part Supply Problem
I placed an order for the lower basket of an Electrolux dishwasher (Keçiören service), but it's been over a month with no updates or calls. I even contacted customer service, lodged my complaint, and was assured of a callback, but still, no response and no call back. All my home appliances are Electrolux, but if they can't even find a single part for me, why should I stick with this brand? If other appliances break down, am I supposed to wait three months for a part? I expected better from Electrolux, and I urgently demand resolution on this matter. Thank you.
Dear Valued Customer Mr. Soner Ç., We would like to express our gratitude for choosing our brand and taking the time to share your opinions with us. Your feedback is very valuable to our company and to us. On our journey of customer satisfaction with our slogan "Shape living for the better," we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service approach. We kindly ask you to continue sharing your thoughts about our company's products and services with us so that we can provide you with better service. We would like to inform you that we will get back to you as soon as possible and that we would like to hear the matter from you again. We thank our customers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
Here is the translation of the text from Turkish to English: "There was neither a response nor any information provided. The value you claim to give to your customers does not match with the statement above at all. I regret choosing a company like yours, and I will not shop from a company like yours again, neither for my surroundings nor for my home."
I was called by your center and told that the product was found and would be sent, but it has been 10 days and my product still hasn't arrived. When I call the service, they say they have no information. Are you stalling us or have you still not been able to procure it? I would appreciate it if you could inform me.
