eFootball

I was using my eFootball account on an Android mobile device, and my in‑game username is “Emmy”. During the process of upgrading the app yesterday, I suddenly lost access to my account. I can no longer log in at all, and I also do not have access to the email address linked to the Konami account or ...

I am using a Vivo V3 Android phone, and since the last eFootball update, the game has been constantly hanging and freezing every time I play. Before this update, I was able to play without this problem, but now the game becomes unplayable after the update. I have not yet contacted customer support, ...

I am a player from Turkey and I have been experiencing serious problems in eFootball Mobile in every match I play. My passes do not go where I aim, my defenders cannot defend properly, and my goalkeeper almost lets every shot in, regardless of the position. Because of this so‑called momentum, the ma...

I play eFootball on my mobile phone and about 20 minutes ago I purchased 900 eFootball points. The payment was taken from my account, but the 900 eFootball points were not delivered to my in‑game account. I have not yet been able to reach customer service and I want the money that was withdrawn for ...

I am having an issue with a purchase in the eFootball game. I bought the Starter Set: Atep Riz for Rp11,100 through Google Play on November 7, 2025, using the QRIS payment method. The balance was deducted, and the payment was recorded as successful, but the item has not been added to my account. Whe...

Today at 17:46:44, I purchased the Burak Yılmaz player pack in the eFootball 2024 mobile version using my Google Play Mastercard, paying $0.47. During the purchase, I encountered an internet connection error, but the payment was still deducted from my account. However, the player pack was not added ...

Multiple eFootball Coin purchases were made without my knowledge or consent through my Vodafone postpaid mobile line, resulting in a total charge of $139 being added to my November 2025 bill. I was completely unaware of these transactions. During this period, my SIM card was lost, and it’s possible...

I let my nephew use my Google Play account and bank card so he could play games. However, even though he is underage, he made multiple unauthorized purchases in the eFootball app without my knowledge. The total amount spent is approximately $59–$71. When I discovered the issue, I requested a refund...

On October 29, 2025, I accidentally purchased in-game currency worth $24 in the eFootball 26 Mobile game. The purchase was made directly through the in-game store, and I immediately requested a refund right afterward. However, even though 10 days have passed, the refund has still not been processed....

On November 2 at 4:16 a.m., an unauthorized transaction of $8 was made through the eFootball mobile app using my bank card, and the money was withdrawn from my account without my consent. This incident occurred in Bitlis, Turkey. As soon as I noticed the charge, I contacted Ziraat Bank customer ser...

I have been playing eFootball Mobile on my Redmi 13X device for about a month, during which I’ve spent around $24. However, despite repeated attempts, I never get any epic players in the draws, and this issue keeps happening every time. Because of this, I’ve stopped enjoying the game — it feels unfa...

When I tried to log into eFootball on my desktop computer via my Steam account, I received the following message: “We detected suspicious activity on this account that violates the Terms of Use.” As a result, my account was blocked, and I can no longer access it. I have never used cheats, made no ...

For about three months, I’ve been playing eFootball on my iPhone 13, but I’ve been experiencing serious issues in online ranked matches. During matches, there’s a crackling noise from the speaker, the game freezes, and I’m forced to exit. This has happened multiple times, and each time I’ve lost ran...

I've been playing eFootball for a while, but it keeps stalling and giving me error messages like "no internet," even though my connection is great. Not only my phone; the same thing happens on other devices as well. This plainly proves that the game itself is the culprit. I tried restarting, reinsta...

I uninstalled eFootball and reinstalled it, but now it asks for my “parent or guardian” permission because of age, even though I never set up anything like that. I think the issue might be related to entering a different birth date when I created my account. What I don’t understand is why, when I pr...

I haven’t been able to play E-Football on PC properly for about a month. After every match, I get an error message saying: “The result may be under maintenance, or your network settings might be incorrect.” There are no connection issues during matches, but as soon as the match ends, the connectio...

I would like to report a serious issue with E-Football 2025. My mobile account was deleted without any warning about a week after the most recent update. Unfortunately, this isn’t the first time it has happened — a total of three different accounts I’ve used have been deleted in the same way. In my...

I’ve been dealing with a serious ongoing issue in the PlayStation 4 version of E-Football for quite some time. In the game, I can’t win any matches, and my players don’t run toward the ball at all. This problem has been present since the beginning and occurs in every single match, both online and of...

While playing ranking matches in the Android version of eFootball, I’ve been losing for the last nine matches in a row, and during that time, I was disconnected from the game twice. The game freezes and then shuts down by itself in the middle of a match. After restarting, I receive a “You Lost” mess...

On August 30, 2025, I purchased a Samsung Galaxy A13 phone in Cyprus, but when I try to install the eFootball game via Google Play, I receive an “incompatible device” warning. The game runs perfectly on my previous phone and on other devices, but it won’t install on this new one. I haven’t experienc...

On October 16, 2026, I made an in-game purchase worth 3,699 TL in eFootball 2026 Mobile, but although the payment was successfully deducted from my bank account, the purchased item never appeared in my game account. I received no error message during the transaction, and even after restarting the ap...

In eFootball Mobile, I’ve been experiencing unfair referee decisions, especially during matches with my friends. Whenever I slide for the ball, the referee immediately calls a foul, but when my opponent slides from behind, no foul is given at all. This creates a clear imbalance and unfairness in the...

In eFootball Mobile, I’ve repeatedly matched with a player named “ca*”**, who has openly admitted to using cheats. Most recently, about 10 minutes ago, during our last match, he directly messaged me saying, “I’m using cheats, don’t tell anyone so they won’t realize how good I am.” This behavior com...