I made a round-trip flight reservation for two people from an intermediary company called eDreams, directed by the site called Skyscanner, by paying an additional service fee with a refund and guaranteed cancellation at any time, and made the payment with my credit card. But after some time, I received an email that the flight date had changed. Since this date did not suit me, I canceled my ticket and requested a full refund, which is my legal right. I was informed in English from the support section of the eDreams application that the refund would take at least a month. Even though almost a month and a half has passed, the money has still not been refunded. Moreover, while my outbound tickets appear to be canceled in the application, my return tickets appear to be not cancelled. When I try to follow the return process through the eDreams application, I encounter a blank page. There was no response from either the Skyscanner application or the eDreams company and I cannot find a contact person; There are no phone numbers. They take the money I pay and do not provide service in return. I urgently request a refund because I want to reschedule my trip. I was victimized. From now on, I will definitely not make transactions with Skyscanner and eDreams companies.it has been 45 days, I hope I can get my money. I feel like I've been deceived.
On September 25, 2025, my return flight ticket with Frontier Airlines, purchased through the eDreams website, was canceled. I received an email confirming the cancellation on the same day and immediately contacted eDreams through the app’s virtual assistant. I was told that the refund would be proce...
I tried to purchase a ticket for my Izmir to Stuttgart flight on 26.07.2024 from the eDreams company through the Skyscanner app. After filling in my details correctly, I made a payment of ₺2,980 via credit card. Despite receiving a confirmation stating "Your reservation is confirmed," my ticket was ...
On the night of July 17, 2025, I completed a flight booking on eDreams.com for a Sky Express round trip from Istanbul to Athens (departing July 2, returning July 5). I entered all my personal information and finalized the payment. My VakıfBank credit card was charged $97.33 (₺3,891.45) successfully....
I canceled a reservation on eDreams on January 17, 2024, and was told my refund would be processed. However, despite months of waiting, the money has still not been returned to my account. Every time I contact customer service, they tell me to "wait a little longer," but it's now March 3, 2025, and ...
I purchased a flight ticket from Rome to Izmir through Edreams two months ago. I later canceled the booking on April 26. Today is May 20, and I’m still waiting for my refund. Nearly a full month has passed, and I have received nothing. Processing a refund should not be this difficult—especially whe...
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