I have a dispute between Economy Bookings and the rental company, and neither party is taking responsibility. Where should I properly file an official complaint?

For the customer, one principle is key: the complaint should be submitted to the party that accepted the booking and the payment.

If the booking and payment were made through Economy Bookings, this service is responsible to you, regardless of its internal arrangements with the rental company.

Even if the issue occurred at the rental counter, you have the right to demand a resolution from the booking service because:

the booking terms were created through it

the payment was made to it or via its payment system

the voucher and confirmation were issued in its name

The complaint should be submitted in writing and include:

booking details

a description of the situation

a note that the parties are avoiding responsibility

your specific demand and a reasonable response deadline

If both parties continue to shift responsibility and ignore the customer, filing a complaint on Xolvie helps document the conflict, draw attention to the issue, and often becomes a decisive step toward receiving compensation or a refund. It also warns other Economy Bookings users about similar risks.