I purchased a pair of shoes for my wife on 2025 Valentine's Day in Istanbul Historia Mall as a gift. The sales representative told me lots of fancy words "Ecco is one of the best and always gives importance to the customer satisfaction" etc. However, I see that they told me a lie. Once my wife wore the shoes the first time, there was a tear in the shoe. Again I say in the first wearing, she didn't even step outside. I went to the store after that and they told me "We're going to send it for the review". After the review they told me, the review is negative, they told me there is no problem in the production. The sales representative implied to me that I was lying, I did the tear on it. I am a respected engineer in Türkiye and my wife is a family doctor, we are not going to lie about something like this for a shoe. On a special day, I insisted to my wife to buy the shoes from Ecco but I'm really disappointed. The customer service is very indifferent so I'm sending the mail directly to you. I kindly request your support to resolve my grievance. I put the photos in the attachment. Then the product sent to the review 2nd time again I didn't receive a call from the customer service or the store. I always had to make a call to be able to get the solution. They don't send me the service solution documents so I don't know if it's really sent on a review or not. I can't use the shoes for more than 1.5 months because I have to wait for their answer. I never faced this kind of issue before.
On June 5, 2025, we tried to return a product we had purchased the previous day from the Ecco store within 24 hours. However, the store manager responded quite harshly, stating that they do not accept returns or exchanges and that this is the company’s policy. Due to the holiday, we contacted Ecco’s...
I’ve been a loyal Ecco customer for years, exclusively wearing their shoes because of their comfortable soles. Even before Ecco was available in Turkey, I would order my pairs from Germany. However, my recent experience with two pairs of Ecco shoes has been incredibly disappointing. Both my gray and...
On 18/10/2024, I purchased the Ecco brand Espinho Magnet shoes with order number P111532833, and both shoes have faded. I contacted Ecco, and they asked me to send images of the product, saying they would review and get back to me. Two days later, they called and stated that there was no issue with ...
We purchased two pairs of Ecco Gore-Tex shoes, advertised as waterproof, expecting quality and durability. However, both pairs developed tears in the fabric along the same spot within a short period. When we returned them to the store, they simply took photos without even examining the shoes in pers...
Comments