On May 3, 2023, I purchased a Dyson V15 cordless vacuum cleaner in Turkey. Since we spend about six months of the year out of town, the product was only used occasionally, and during that time, it worked perfectly fine. However, after using it without any problems on June 11, we tried to use it again on September 23 and discovered that it no longer worked. I sent the device to the technical service, and after inspection, I was informed that both the main body and filter parts needed replacement, that the product was not covered under warranty, and that the repair would cost ₺5,600. Since I did not accept this fee, my product was returned without any repairs. Although the warranty is valid until May 3, 2025, it is disappointing that such a major malfunction occurred in such a short time without any user error, and that a high repair fee was demanded. I also noticed that many users have reported similar issues on the Xolvie platform, which raises serious doubts about the product’s reliability. I contacted Dyson customer service both by phone and email, but no solution was provided—only that a paid repair could be done since it was deemed out of warranty. Considering the short usage period and the widespread nature of this issue, I request that the repair be carried out free of charge. If my request is not met, I will take the matter to the Consumer Court and share my experience on international platforms.
I purchased the V15 brand wireless vacuum cleaner from www.dyson.com.tr in May 2023, and unfortunately, after the 5th month, it started malfunctioning and became unusable. Additionally, the silicone seals on the device began falling off on their own. In an attempt to resolve the issue, I sent the va...
I purchased the Dyson V15 vacuum, expecting long-term quality and performance given its premium price. However, the product’s warranty expired on January 24, 2025, and immediately afterward, the device began shutting off during use. It’s hard not to feel like this was built to fail the moment the wa...
I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me...
On October 21, 2024, I purchased a Dyson SV47 V15S DT Subm Cordless Vacuum from the Kayseri Media Markt store. After using it for about 15 days, the vacuum began displaying a filter error. Following instructions on Dyson's website, I cleaned the filter as shown in the video. However, the filter erro...
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