Ongoing Filter Issues with My Dyson V12 Detect Slim Absolute Despite Multiple Repairs

Tuğba
September 04, 2024 3:13 pm
14

Since I purchased my Dyson V12 Detect Slim Absolute, I've had ongoing issues with the filter, even though I’ve followed all cleaning steps carefully. The vacuum has been sent for service twice, and once I had a video consultation, but despite mentioning the filter warning for the fourth time, the problem persists. The day after my warranty expired, the vacuum returned from service and displayed the same warning. When I called customer service, they told me the service didn’t consider resolving the filter issue. Now, they are suggesting I buy a new filter at my own expense. I've faced significant inconvenience from multiple service visits and being without my vacuum, yet the problem remains unresolved. I am extremely disappointed and angry!

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