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Berk is very satisfied with the result
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I Face Stuck Power Button Issue on Dyson V11 Vacuum Despite Warranty Coverage

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Berk
Dyson
August 09, 4:03 pm
9
Berk's Thank You Message
“I had a video call with customer service. They said they would replace the device with a new one. I was incredibly surprised. In fact, I couldn't even hide my astonishment from the customer representative... It was an excellent service experience. For the first time, I received real service in a situation where I was right, so from now on, I will never even consider any product other than this brand! Thank you again.”

I purchased my Dyson V11 vacuum directly from the official Dyson website, and for about the past month, the power button has been getting stuck every time I try to use it. This makes the vacuum practically unusable. The product is still under warranty, yet despite sending multiple emails to p************@dyson.com, I have not received any response from Dyson customer service.

I use the vacuum in Sapanca, Sakarya, and I have not yet contacted any other technical service. I do not currently have my invoice or order number, but I expect Dyson to be able to locate my purchase from their records.

I am requesting an immediate repair or replacement of my Dyson V11 under warranty. This ongoing issue has already caused significant inconvenience, and I expect a prompt resolution so I can use the product as intended.

Berk
Berk
August 17, 11:32 pm

There has still been no response. I also shared an email with them.

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Dyson
August 22, 11:38 am (12 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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Dyson
August 22, 11:44 am
Berk
Berk
August 22, 3:56 pm

Today we had a video call. I am eagerly awaiting the result. I hope this product, which is very expensive compared to its performance, will get full marks with its customer service performance, so I won't have to look for alternatives regarding the price I paid and I will be satisfied. Thank you.

Berk
Berk
August 23, 9:15 pm

I had a video call with customer service. They said they would replace the device with a new one. I was incredibly surprised. In fact, I couldn't even hide my astonishment from the customer representative... It was an excellent service experience. For the first time, I received real service in a situation where I was right, so from now on, I will never even consider any product other than this brand! Thank you again.

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