On March 10, I purchased the Dyson Airwrap ID Curly model from the official Dyson website. When the package arrived, I noticed that the filter cleaning tool — which is clearly listed in the product manual as an included accessory — was missing from the box. There was no other missing part or visible damage, but the absence of this tool is a problem because it is necessary for proper maintenance and performance of the device.
My order number is 910901515761, and the product is still under warranty. I attempted to contact Dyson customer service multiple times to request the missing accessory, but I was unable to reach them.
I request that Dyson immediately send me the missing filter cleaning tool so I can maintain my product as recommended. This should be resolved promptly to ensure customer satisfaction and uphold the brand’s quality promise.
I received my Dyson Airwrap order today, March 15, but upon opening the box, I discovered that the cleaning tool was missing. This is extremely disappointing, considering how expensive this product is. I immediately tried contacting customer service, but I couldn’t get through. I expect Dyson to se...
On November 6, 2024, I purchased a Dyson Airwrap hair styling and drying set directly from Dyson's website. When my order arrived, the filter cleaning tool was missing. My order number is 910900855793. For a premium product like this, I expect every component to be included as promised. It’s frustra...
On October 21, 2025, I ordered the Dyson Airwrap from Dyson’s official website (Order No: b0122025001128322). When the product arrived, I noticed that the cleaning brush was missing from the box. All the other parts were included, but the cleaning brush was not. The product is under warranty. I’ve ...
I purchased a Dyson Airwrap (model D), but the filter cleaning brush was missing from the box. Either it wasn’t included at all, or it was placed somewhere so poorly that I didn’t see it and may have thrown it away unknowingly. Regardless, I now can’t use the device effectively, because the performa...
I purchased my Dyson Airwrap on January 20, 2025, and I'm extremely frustrated because the box didn't include the filter cleaning brush—the small ring-shaped brush that's essential for proper maintenance. I've just realized this critical part was missing, making it impossible to clean the device's f...
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