On November 6, 2024, I purchased a Dyson Airwrap hair styling and drying set directly from Dyson's website. When my order arrived, the filter cleaning tool was missing. My order number is 910900855793. For a premium product like this, I expect every component to be included as promised. It’s frustrating to receive an incomplete order after spending so much on this product. I am requesting Dyson to promptly send the missing filter cleaning tool to complete my set. As a loyal customer, I hope Dyson resolves this issue quickly and ensures such mistakes don’t happen again. Missing essential parts from orders is unacceptable for a brand of this reputation.
On March 10, I purchased the Dyson Airwrap ID Curly model from the official Dyson website. When the package arrived, I noticed that the filter cleaning tool — which is clearly listed in the product manual as an included accessory — was missing from the box. There was no other missing part or visible...
I purchased a Dyson hair styling set, and only later realized—while watching a video on YouTube—that it’s supposed to come with a filter cleaning tool...
I received my Dyson Airwrap order today, March 15, but upon opening the box, I discovered that the cleaning tool was missing. This is extremely disappointing, considering how expensive this product is. I immediately tried contacting customer service, but I couldn’t get through. I expect Dyson to se...
I purchased a Dyson Airwrap on 04.06.2025, and I was extremely disappointed to find that the filter cleaning tool was missing from the box. I still have both the original box and my invoice, and it hasn’t even been a full month since the purchase. Despite this, Dyson’s customer service refused to he...
I purchased my Dyson Airwrap on January 20, 2025, and I'm extremely frustrated because the box didn't include the filter cleaning brush—the small ring-shaped brush that's essential for proper maintenance. I've just realized this critical part was missing, making it impossible to clean the device's f...
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