I purchased a Dyson Airwrap (model D), but the filter cleaning brush was missing from the box. Either it wasn’t included at all, or it was placed somewhere so poorly that I didn’t see it and may have thrown it away unknowingly. Regardless, I now can’t use the device effectively, because the performance has noticeably dropped, and I’m unable to clean the filter properly without the right tool.
I’ve tried to request a replacement, but Dyson doesn’t seem to provide a straightforward way to reorder this small but essential part. A product in this price range should come with every promised accessory, and replacement parts should be easy to obtain.
Dyson, I need your urgent support in sending me the missing filter brush. Without it, I can’t maintain the product or get the full performance I paid for. Please address this immediately.
I purchased my Dyson Airwrap on January 20, 2025, and I'm extremely frustrated because the box didn't include the filter cleaning brush—the small ring-shaped brush that's essential for proper maintenance. I've just realized this critical part was missing, making it impossible to clean the device's f...
I purchased a Dyson Airwrap on 04.06.2025, and I was extremely disappointed to find that the filter cleaning tool was missing from the box. I still have both the original box and my invoice, and it hasn’t even been a full month since the purchase. Despite this, Dyson’s customer service refused to he...
I purchased the latest Dyson Airwrap in the new purple color directly from the Dyson store at İstinyePark AVM in İzmir on March 31, 2025. When I opened the box at home, I immediately noticed that the small cleaning brush—an essential tool for maintaining the filter—was missing. This tool is supposed...
I received my Dyson Airwrap order today, March 15, but upon opening the box, I discovered that the cleaning tool was missing. This is extremely disappointing, considering how expensive this product is. I immediately tried contacting customer service, but I couldn’t get through. I expect Dyson to se...
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