Dyson Airwrap Missing Filter Cleaning Brush in Box—I Need the Part ASAP

Cemine
March 04, 12:30 am
6

I purchased my Dyson Airwrap on January 20, 2025, and I'm extremely frustrated because the box didn't include the filter cleaning brush—the small ring-shaped brush that's essential for proper maintenance. I've just realized this critical part was missing, making it impossible to clean the device's filter as instructed. Given Dyson’s reputation and the premium price I paid, I never expected such a careless oversight. It's unacceptable that I have to deal with missing accessories after spending this much money.

I need Dyson to address this issue immediately by shipping the missing filter cleaning brush directly to me. Please resolve this quickly, as my Airwrap is practically unusable without it. I’m counting on prompt customer service to fix this problem.

March 07, 1:36 pm (3 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the issue with care. Our solution center representative will contact you as soon as possible to provide support. Regards, Dyson Turkey

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