I purchased the Dyson V15 Detect Absolute cordless vacuum two years ago, and since November 2024, I haven’t been able to use it because the “Digital Motorbar” cleaner head broke. I contacted Dyson’s support line multiple times during November and December. The representative told me the part was out of stock and being sourced from abroad. I was assured I’d be notified once it arrived. But now it's been months, and there’s still no update, no part, no resolution.
This is completely unacceptable for a product in this price range. Dyson’s after-sales support is clearly failing to meet basic expectations. Despite what their policies claim, they don’t have a functioning authorized service system—just locations that collect and ship the device off to Istanbul, and even then, no spare parts are available.
What’s the point of buying a premium product if it becomes useless for months due to poor service and unavailable parts? I’ve now gone without a functioning vacuum for far too long, and there’s no transparency about how much longer I have to wait. Dyson must take responsibility and urgently provide the spare part or offer a proper solution. I expect immediate action.
We purchased a Dyson V15 but hadn’t used it much due to having another vacuum. When I finally decided to use the Dyson, I noticed that the round parts on the sides of the Digital Motorbar cleaning head were broken. I took photos before using it. Despite calling customer service multiple times, we we...
About 14 days ago, while using my Dyson V15 vacuum cleaner, the wheel of the Motorbar head came off, making the device unusable. Since the head no longer moves properly, I have been unable to clean my home. My device is still under warranty and was purchased from Media Markt. After reporting the iss...
I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...
I’m incredibly frustrated with Dyson and how they’ve been handling my broken V15 Detect Absolute. The dust bin broke, and I reached out to customer service right away. They acknowledged the issue but told me I’d have to wait because the replacement part is out of stock. It’s been over 20 days, and I...
When I bought my Dyson V15 cordless vacuum from the store in September of 2023, I was confronted with a frustrating situation that I am currently experiencing. Due to the fact that the motor bar head is fractured, the vacuum becomes inoperable. The replacement order was canceled; the reason given wa...
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