On November 14, 2025, I purchased a Dyson V12 cordless stick vacuum directly from Dyson, and the product was delivered to my address in Eskişehir on November 18, 2025. When I removed the product from the box and tried it, I found that it did not work at all. I then contacted customer service, had a live video call, and it was confirmed that the product was defective. The following day, a courier picked up the faulty unit from my address.
Later, the product was shipped back to me, and I was informed by email that the main body motor fault had been repaired. However, this time the product still did not work due to a battery failure. I contacted customer service again and reported the issue through another live video call. On December 3, 2025, I was told that they would do their best to deliver the product within 1 to 3 business days. As of December 16, 2025, I still have not received a new battery.
According to Dyson’s own terms, if the repair period exceeds 10 business days, the company is obligated to provide the consumer with another product of similar features for use. Despite this, this obligation has not been fulfilled. As a result of this entire process, I have experienced significant inconvenience.
For my Dyson V12 vacuum, purchased under order number 2704815293 and reference number 910903148332, I am requesting that a fully functional replacement unit or a new battery be sent to me as soon as possible, and that my inconvenience caused by the prolonged repair process be resolved. Otherwise, I would like to state that I will proceed with the necessary applications to the relevant official authorities.
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