I Face Dyson V12 Filter Getting Dirty Immediately After First Use Every Time

Esra · 2025-09-30T17:52:46+03:00

I ordered a Dyson V12 from Dyson’s official website on February 13, 2025 (Order No: 2703617833). I’ve been using the vacuum in Nevşehir Merkez for about six months. After a short period of use, I started getting a filter-cleaning warning on every use. Even when I reinstall the filter clean and dry, after the first vacuuming the filter becomes completely dirty and dust accumulates in the small vents beneath the digital display. When I clean that area and try again, other problems occur. On September 29, 2025, I called customer service to report the issue. In my first call I was told no service could be performed because “the filter wasn’t dry.” When I called again the next day, I was told to remove the filter and have the service perform the cleaning. I don’t understand why I have to call repeatedly if I can perform the same steps myself. None of the Dyson users I know have experienced this problem, yet I’m repeatedly told this is “normal.” I believe the product is defective and I do not accept the explanation that this is normal. The product is still under warranty and I paid ₺24,999 for it. Instead of sending me to service again, I demand that my unit be replaced with a new one. If my request is not granted, I will exercise my legal rights.

Dyson

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

Dyson

Dear Customer, In response to your request, we tried to reach you via our call center line, but we were unable to contact you. If your request is still ongoing, you can contact us through our call center or via our other communication channels. Best regards, Dyson Turkey

Esra

I sent the product to the service center. A week later, I received an email about the product, and in the email, they stated that there was a filter blockage in the product, general maintenance and cleaning had been done, and the product had passed the necessary tests. I received the product today and turned it on, but it still gives a filter cleaning warning. I contacted customer service and they stated that the product needs to be sent to the service again. In order to exercise my legal rights, I request that the complaints and requests created by customer service regarding the product be forwarded to me.