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Ecem is completely dissatisfied with the result

Dyson V10 Seal Keeps Falling Off—Vacuum Unusable & No Customer Support

Dyson V10 Seal Keeps Falling Off—Vacuum Unusable & No Customer Support
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Ecem
February 24, 2025 5:17 pm
5

The red seal on my Dyson V10 vacuum keeps falling off, making the vacuum completely unusable. Despite trying to contact customer service for over a week, I cannot reach anyone due to constant high call volume.

I paid a significant amount for this vacuum, expecting quality and reliable customer support, yet I am left without any assistance. How can such an expensive product become non-functional so quickly, and why is Dyson failing to provide support?

I need an urgent solution—either a repair, replacement, or proper guidance on how to fix this issue. Dyson, stand behind your products and respond immediately! Has anyone else experienced this problem?

Ecem
Ecem
March 08, 2025 12:07 pm

Dyson customer service contacted me. We had a video call with them, but they told me that I could purchase the spare part because my product's warranty had expired. I had to reluctantly buy this part, which is entirely due to a manufacturing defect and not user error, for 1800 TL. I was astonished by the after-sales service quality of a brand like Dyson, whose products are expensive.

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