The connection tube of my Dyson vacuum cleaner broke about 10 months ago, and a service request was opened for this issue. At first, I was told that the tube would be replaced; however, the request was later canceled without any notification to me, supposedly because the part was out of stock. After opening a new request, I learned that the order was canceled again, this time with an email stating that the product was out of stock—even though I was told that stock was actually available.
Throughout this process, I spoke with customer service many times, and each time I was given the same explanation: that the part was out of stock. While being repeatedly delayed like this, my warranty expired about one year ago, and during the entire warranty period, a simple connection tube was never sent to me. No solution was offered before the warranty expired, and I feel that my issue was intentionally dragged out.
I am requesting that all of the inconvenience I have experienced be resolved, that the defective part be provided free of charge, that a product replacement be offered if necessary, and that the loss and inconvenience caused during this 10-month process be compensated accordingly.
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