In November, we purchased the Dyson Big Ball Absolute 2 corded vacuum cleaner. From the very first use, the power cord started retracting on its own. We reported this issue to the Media Markt store where we made the purchase, and they directed us to contact Dyson customer service.
After reporting the issue, Dyson customer service initiated a video call, confirmed the problem, and advised us to take the vacuum to an authorized service center for evaluation. Despite following their instructions, the vacuum was sent to service twice, but it was returned both times without any repair. The issue remains unresolved.
Dyson customer service repeatedly insists on obtaining a service report, yet they refuse to provide contact information for the service center. We have had at least three video calls with customer service, during which they acknowledged the ongoing issue, but no solution has been provided.
The vacuum has spent more time in transit and at the service center than in use. This level of customer service inefficiency and service inadequacy is unacceptable. I have video evidence of the issue and expect Dyson to take immediate action to replace or repair the defective product. We are still stuck with a faulty vacuum and no resolution in sight.
I purchased a corded Dyson vacuum, but recently, the cable stopped retracting fully, leaving it stuck midway. I contacted Dyson support, and after a video call verification, they instructed me to send the vacuum in for service. Three days later, I received a call saying no issues were found, and my...
On October 10, 2025, I sent my Dyson Big Ball Absolute vacuum cleaner, which is still under warranty, to Dyson’s official service center due to a cable retraction mechanism malfunction. However, the vacuum I sent in for a simple repair was returned to me in much worse condition and completely unusab...
We purchased our Dyson Gen5 vacuum cleaner from Media Markt. From the very first day we used it, the motor produced an abnormal sound — almost like a wood saw or engine noise. We recorded the issue on video and sent it to both the service center and Dyson customer support. The customer representativ...
I purchased a Dyson V12 vacuum cleaner about two weeks ago from the Media Markt store in Balçova, Izmir, and it is still under warranty. While using the device, one of the attachments broke. I immediately contacted Dyson customer service via video call to report the issue. The representative could ...
About two and a half years ago, I bought a Dyson V12 vacuum cleaner from Media Markt. In October 2023, two months before the warranty expired, one of the vacuum heads failed. I contacted customer support to request a replacement or repair. During a video call, the representative confirmed the faulty...
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