On 8 November I purchased a Dyson Airwrap hair styling and drying set in the Prussian blue/Bright copper colour from the Dyson store. I had actually gone to the store to buy the Amber Silk colour. At that time, the Amber Silk version only came with a comb as a gift, while the Prussian blue set included a carrying case, and both colours were sold at the same price. For this reason, I preferred the Prussian blue instead of Amber Silk. The serial number of my product is 1TP-EU-UGB3850A. However, I now see that the Amber Silk colour is being sold for the same price, but this time with a comb, a case and hair sectioning clips as gifts. As someone who bought the same product quite recently, I find this situation unfair to consumers and not equitable, because the scope of the campaign has been expanded a short time after my purchase while the price has remained the same. On 5 December 2025 I called your customer service line and explained the situation, but no solution was offered. Although my purchase was made very recently, I do not want to be disadvantaged because of the gifts included in the current campaign. I request that the difference in gifts be provided to me, or that my grievance be remedied in a way that matches the current campaign conditions.
I, Irem T****, purchased the Blue Blush colored Dyson Airwrap model for 16,999 TL immediately after the Dyson launch on October 5, 2023. However, upon receiving the product, the hair-opening brush mentioned in the campaign was not included. Upon further investigation, I realized that the same produc...
I purchased a Dyson Airwrap from Dyson's official store on Saturday, under the same price and style conditions as shown on Dyson's own website. On the product page, it was clearly indicated that the product would come with a travel bag, hair clips and a brush. However, when my order was delivered, o...
I purchased the Dyson Airwrap on February 10, 2025, expecting the top-tier performance Dyson promises. Unfortunately, it has already started to lose power and no longer functions like it did when I first bought it. On May 2, I contacted Dyson customer service to explain that the device wasn’t perfor...
I purchased the Dyson Airwrap hair styling device from the Akasya store on March 2, 2023. The brush attachment began to fall off during hair styling about 3-4 months later. I contacted Dyson and explained the situation. They initiated a video call and recorded the situation to demonstrate the existe...
I’d like to share a short story about my ongoing issue with Dyson. As of today, my problem still hasn’t been resolved. The reason I’ve been given is that the related product is currently out of stock. Here’s what happened: I purchased a Dyson Airwrap. Since the color matching my straightener wasn’t...
Comments