Dyson Airwrap Nozzle Dislodging Problem
Hello, the Dyson Airwrap Complete DB product for which I uploaded the video was purchased on 15.05.2023. Although its warranty is still valid, they do not solve the problem with the nozzle in any way. They only change the main body due to the stopping problem. However, the broken nails also damage the newly arrived main body as seen in the video. The technical service I sent on 29.04.2024 replaced the main body (there was still a stopping problem). They did not change the nozzles in any way. However, it is clearly seen in the video that the nozzle is never usable. Although I explained it to customer service on the phone with videos for hours, I received illogical responses such as it does not prevent use, it melted due to heat, and I was also faced with a rude attitude. Today I applied to both the Consumer Arbitration Committee. I am also writing here. I want my product, which is still under warranty, to be replaced with a new one, including the nozzles, and for my grievance to be remedied. I have not been able to use this product properly since I bought it. Then why do we pay so much money? When I call customer service, they do not help at all. From now on, I will seek my rights through more legal means.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the issue with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
They informed me that they would provide a replacement with a brand new product and that they could send the Vinca blue and topaz color available under the material code 533670-01 in their stock. I stated that I did not want to choose the color available in stock and requested that a different color be sent to me if available, but they said that they did not have such a procedure and could not keep the product waiting, that they had to send the available color, otherwise my own product would be sent back to me without any action. They forced me to approve the color and model they offered. After our conversation, I spoke with another user experiencing the same problem. The Dyson support line told them that if they did not want the color offered, they could send it when a different color was in stock. Despite it being a manufacturer-related grievance, they continue to aggrieve the customer by forcing them to accept the only color available in their stock and leaving no other options. By forcing a product on me that I would not normally choose and sending it, they not only failed to resolve my grievance but also exacerbated it. Instead of producing a solution aimed at customer satisfaction, they continue to perpetuate the grievance. Customer service had an approach that Dyson focuses on products rather than colors and does not provide a color guarantee. It was also mentioned that there is no regulation regarding color in the Consumer Arbitration Board. However, the presence or absence of such a regulation does not constitute an obstacle to using this advantage provided to other users as a precedent. Therefore, my consumer rights regarding color remain valid. My request is not for my product to be exchanged with the 533670-01 Vinca blue and topaz color, but for it to be exchanged with the Jasper Plum color that has newly entered your stock. Or for my own product to be exchanged with a brand new product of the same color and box content. I assure you that I will continue to legally exercise my consumer rights if my requests are not fulfilled.
