1win Deposit Shows Successful but Balance Not Updated
On January 28, 2026, I made a deposit of ₹9,800 via UPI to my 1win account. The payment was successfully completed on the payment page, but the balance was never credited to my gaming account.
Although the money was deducted from my account and the transaction shows as successful, my 1win account still does not reflect the ₹9,800 USD deposit. I have submitted multiple complaints and contacted support several times, but I have not received any clear assistance or resolution. I was only told to contact my bank’s technical team and send them an email, which did not solve the issue.
I am requesting that my missing ₹9,800 deposit be urgently investigated and either credited to my 1win gaming account or refunded to my original payment method as soon as possible.
Hello! Your request has been accepted and is currently under review by our specialists. Please allow some time for the process to be completed — we will provide an update as soon as new information becomes available.
Hello! We kindly ask you to specify your gaming ID on our platform. This will help us identify your account and locate your payment quickly. Thank you for your cooperation.
Hello! We kindly ask you to reach out to our support team. Please send a bank statement covering the period from the date of the deposit to today and a screenshot of the response from the bank's technical support. The statement must cover the period from the date the request was made to today and must not be edited. Thank you for cooperation.
If I have sent you money, what is your problem with depositing it? The person to whom I sent the money is yours. You should check his account to see if the money has been deposited. Don't bother us. The bank is not responding.
Hello! Accoriding to the information available, our specialists still have not received the information requested. We kindly ask you to send our support team the bank statement as requested. Unfortunately, without additional data from you we are unable to move forward. We will be happy to help you as soon as we receive the requested information.
