The store or the manufacturer is not responding to my complaint about the quality of Ducray products. Where can I file an official complaint?

An official claim should first be submitted to the seller, regardless of who manufactured the product. Under consumer protection law, the seller is the party responsible to the buyer.

The claim should be submitted in writing and must include:

the date and place of purchase

the exact name of the product

a clear description of the quality issue

your demand: a refund, replacement, or compensation

If the seller does not respond or refuses without proper justification, documenting the situation publicly becomes an effective pressure tool.

Filing a complaint on Xolvie helps officially record the lack of response, draw attention to the issue, and often becomes a decisive step in getting a reply and resolving the problem.

It also warns other buyers about potential difficulties when dealing with the Ducray brand.