The store or the manufacturer is not responding to my complaint about the quality of Ducray products. Where can I file an official complaint?

After purchasing the Kellual DS product by the Ducray (pierre-fabre.com) brand, I submitted a written request for information about the product’s ingredients through the form on their website in early December. Despite submitting the same request multiple times, I have never received any response, a...

I used Ducray’s Kellual Anaphase shampoo regularly for three months to address my hair loss and scalp itching, but the product was not effective at all. There was no reduction in either my hair loss or the itching during this period. I purchased the shampoo from Emineller Pharmacy (Özdilek Mall) and...

On September 2, 2025, I purchased Ducray Anaphase shampoo from Cansu Kahraman Pharmacy. I used the product regularly for about three weeks. However, instead of reducing my hair loss, it made the hair shedding significantly worse. I also started experiencing intense dandruff and scalp itching. Becaus...

I purchased Ducray Neoptide Expert Serum, but when I scan it through the UTS (Product Tracking System), it says “no such product registration found.” I took the product to a pharmacy, and they told me this product appears to be counterfeit. How can a product worth $57 not be original? An authentic p...

I purchased an Avène Ducray anti–hair loss shampoo online. When I checked the product in the UTS (Product Tracking System), the registration does appear, but the status says “deficiency notification has been filed.” Does this mean the product is counterfeit? Should I return the product? What does th...

I purchased Ducray Anaphase shampoo, believing it would help reduce hair loss, as advertised. Instead, it caused extreme hair shedding—far worse than before! After just a few washes, I noticed significant hair loss each time I used it. This product does the exact opposite of what it claims! I bough...

I purchased a Ducray product from a pharmacy, but when I checked its authenticity through a verification system, I received an unusual message (see attached photo). I have never encountered this issue with other Ducray products before. Is this product fake? Additionally, after using it, my skin bro...

I purchased Ducray Melascreen Crème Antitaches sunscreen, but shortly after using it, my skin started peeling and showing signs of irritation. Concerned about this reaction, I contacted the company to report the side effects and was informed that I could return the product for a refund after their r...

I purchased Ducray Keracnyl Serum and Melascreen Eye Contour Anti-Spots from Kozvit, a seller listed as an authorized retailer on Ducray’s official website. Along with these, I also bought a sunscreen and toner. When I checked the ÜTS (Product Tracking System) to verify authenticity, I saw a notifi...

I purchased Ducray Dexyane Med eye cream on May 31, 2024, for 650₺ to treat eczema around my eyes. However, after using it only twice, I experienced severe redness, itching, and swelling around my eyes. This reaction makes the product completely unusable for me. I trusted this cream to help with my...

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I purchased a Ducray shampoo from a pharmacy, but instead of improving my hair, it has caused severe scalp issues. After using it, I noticed a lot of residue left in my hair, leading to excessive dandruff and flaking. Even worse, I developed red, crusty sores behind my ears and inside my ear canal—s...

I’ve been using Ducray Anaphase Shampoo for a year now, hoping it would reduce my hair loss, but nothing has changed—my hair is still falling out in clumps. Worse, it leaves my strands tangled and felt-like, so I have to douse my hair with expensive detangling creams and serums just to comb it. I sp...

I bought Ducray’s Anaphase Anti-Hair Loss Shampoo for ₺297, expecting it to prevent my hair from falling out. When I finally read the ingredients, I was shocked: it’s loaded with sodium benzoate, sodium chloride, and even sodium hydroxide—the same harsh chemical used in drain cleaners. On top of tha...