After purchasing the Kellual DS product by the Ducray (pierre-fabre.com) brand, I submitted a written request for information about the product’s ingredients through the form on their website in early December. Despite submitting the same request multiple times, I have never received any response, and my question has been left unanswered.
As a result, I then called the Call Center number (0216 636 74 00) listed on their website to reach the product advisory department. When I was unable to connect, I had to speak with a different department. The representative told me that I needed to contact 0549 803 3** for product information. However, despite calling this number many times, I was never able to reach anyone, and I also never received a callback.
I want to receive clear and written information about the contents of the product I purchased. As promised by the company, I am requesting a response where I can actually reach an authorized department and receive a timely, transparent, and concrete answer to my information request.
I purchased Ducray Keracnyl Serum and Melascreen Eye Contour Anti-Spots from Kozvit, a seller listed as an authorized retailer on Ducray’s official website. Along with these, I also bought a sunscreen and toner. When I checked the ÜTS (Product Tracking System) to verify authenticity, I saw a notifi...
I purchased Ducray Melascreen Crème Antitaches sunscreen, but shortly after using it, my skin started peeling and showing signs of irritation. Concerned about this reaction, I contacted the company to report the side effects and was informed that I could return the product for a refund after their r...
I purchased a Ducray product from a pharmacy, but when I checked its authenticity through a verification system, I received an unusual message (see attached photo). I have never encountered this issue with other Ducray products before. Is this product fake? Additionally, after using it, my skin bro...
I purchased a Darphin serum directly from the brand’s official website, but the product I received is extremely disappointing. Instead of having the expected serum texture, it feels just like water. This makes me suspect that the product may have been diluted. I honestly regret not buying it from a...
I purchased Ducray Dexyane Med Palpebral from a pharmacy to treat atopic eyelid eczema. It’s a tiny but very expensive cream, and I had high hopes given the brand and the price. However, after using it as directed, I experienced severe side effects—including swelling, redness, flaking, and even wrin...
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