Ducray Melascreen Sunscreen Caused Peeling – Refund Still Not Processed

Eomer
Eomer
Ducray
December 31, 2024 3:59 PM58

I purchased Ducray Melascreen Crème Antitaches sunscreen, but shortly after using it, my skin started peeling and showing signs of irritation. Concerned about this reaction, I contacted the company to report the side effects and was informed that I could return the product for a refund after their review.

It has now been over two months, and I have received no follow-up communication. When I called again, I was told that my refund had been approved and the product had been sent back to the pharmacy. However, it has now been another month, and I have yet to receive anything.

On top of that, I can’t even reach customer service anymore. This is completely unacceptable. I demand an immediate resolution and a refund.

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