I purchased Ducray Neoptide Expert Serum, but when I scan it through the UTS (Product Tracking System), it says “no such product registration found.” I took the product to a pharmacy, and they told me this product appears to be counterfeit. How can a product worth $57 not be original? An authentic product was not delivered to me.
I selected only the spray package, and I am not sure whether it is eligible for a return.
I ordered the "Olaplex No. 3" product from Sephora, but when I checked the barcode in the product verification system, it showed that the item is not registered. This raises serious concerns about the product's authenticity. I have attached the relevant images for review. I need Olaplex to investiga...
I purchased a Kerastase hair serum from an official seller, but when it arrived, the bottle was broken. I immediately requested a replacement, yet despite multiple follow-ups, the issue still hasn’t been resolved. Kerastase, do you not have quality control? How can you ship a damaged product to a p...
I purchased Ducray’s anti–hair loss serum from the Kozvit store on Trendyol and have been using it for only two days. From the very first use, I noticed that my hair loss increased significantly and that residue built up on my scalp. There was no issue with the product’s packaging or ingredients, an...
I purchased the Kerastase Densifique Cure Densite serum from Trendyol for $165 USD. I had been using the older packaging of the product for about a month without any issues, but I experienced a serious problem with the new bottle I received today. Each time I tried to apply the product to my hair, i...
I purchased Ducray’s hair loss spray to help with shedding, but instead, it made my hair fall out even worse. I had used this product before and was happy with the results, but this time, it seems like the formula has changed, and the results have been disastrous. Ducray removed key peptides, repla...
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