I purchased Ducray Keracnyl Serum and Melascreen Eye Contour Anti-Spots from Kozvit, a seller listed as an authorized retailer on Ducray’s official website. Along with these, I also bought a sunscreen and toner.
When I checked the ÜTS (Product Tracking System) to verify authenticity, I saw a notification stating "missing information" for these two products. Concerned, I emailed Ducray but received no response. I also contacted Kozvit, and they dismissed my concerns, stating:
ÜTS registration is at the discretion of the brand.
The absence of a registration does not indicate the product is counterfeit.
This would be the case even if I had purchased from another seller.
I should contact Ducray’s customer service directly.
Despite reaching out multiple times, I have yet to hear back from Ducray. Should I use these products or return them? If a return is necessary, I need a response within the legal return window. I demand an urgent clarification!
I purchased two Shiseido products from Boyner’s online store: Shiseido GSC Expert Sun Protector Lotion SPF 50 Shiseido Waso Yuzu-C Eye Awakening Cream (20ml) After receiving my order, I checked both products in the ÜTS (Product Tracking System), but neither of them appeared in the database. This ra...
I purchased two Darphin Intral Summer Care Sets from Kozmevit (Order No: KV180451412) in April 2025, paying a total of ₺3,540.00. Unfortunately, one of the sets turned out to be defective. The sunscreen included in the set crumbles and pills in my hands when applied, making it completely unusable. ...
I purchased Ducray Melascreen Crème Antitaches sunscreen, but shortly after using it, my skin started peeling and showing signs of irritation. Concerned about this reaction, I contacted the company to report the side effects and was informed that I could return the product for a refund after their r...
I have purchased many Skinceuticals products, but recently, I noticed that one of the serums I bought had a dark color and an unusual smell. When I contacted the retailer, they ignored my concerns. Not trusting the product, I tried to reach Skinceuticals’ customer support in Turkey, but there is no...
I purchased a Ducray product from a pharmacy, but when I checked its authenticity through a verification system, I received an unusual message (see attached photo). I have never encountered this issue with other Ducray products before. Is this product fake? Additionally, after using it, my skin bro...
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